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I want to print a 12x36 print on my Epson 1430, but the

Customer Question
I want to print...

I want to print a 12x36 print on my Epson 1430, but the dialog box won't let me. I plan to use roll paper.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson 1430, maybe 3 or 4 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, XP

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened. As I say I have printed other larger prints, as long as they're no more than 13" wide.

Submitted: 7 months ago.Category: Printers
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Answered in 39 minutes by:
9/24/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Please cancel this and refund my $5.00. I figured out the problem.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

What was it?

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Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Refund the 5 or all the charges?

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Customer reply replied 7 months ago
All - you only charged my $5, I think.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Flagged for refund

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Customer reply replied 7 months ago
Thanks
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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