Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a canon MX490 and installed software yesterday. It…

Customer Question
I have a canon...

I have a canon MX490 and installed software yesterday. It was running fine until I did something to the setup and now the computer is not connected to the printer. How much does your service cost?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Printer Technician's time your question is expected to take (how complex and lengthy an answer you require).

How will I know how much I pay you in advance

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Printer Technician's time your question is expected to take (how complex and lengthy an answer you require).

OK

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

No I just bought it

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows on pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't remember I think I hit the setup key and it went bad from there

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 20 minutes by:
9/24/2017
Technician: Dustin, Printer Repair Specialist replied 11 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,278
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 11 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Printers Question
Customer reply replied 11 months ago
Ok how do I do that
Customer reply replied 11 months ago
The price keeps going up. I am ending THUS
Technician: Dustin, Printer Repair Specialist replied 11 months ago

There is one price for written support.

If you want me to connect and fix the issue personally, there is an extra fee for that service. Now, our prices are half cost compared to any major competitors, and we are the only tech support outfit that offers a guarantee meaning that if I cant fix the issue, you will receive a full refund of all fees.

Do you want to continue with written support, or the secure remote assistance, or do you just want the refund link?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I just purchased and installed PIXMA MX490, set up as
I just purchased and installed PIXMA MX490, set up as wireless and at the end of set up it said something about being incompatible with 64 bit, not sure is this something you can help with? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can not get to scan to my laptot, it reads wait a minuet
pearl I just left windows xp and I don,t know how windows is foreign to me … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I just bought a canon printer and it prints fine but I can't
I just bought a canon printer and it prints fine but I can't fine the two glass/like that are mentioned. Can you help please … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I just bought this printer MX490 by Canon. I'm trying to use
I just bought this printer MX490 by Canon. I'm trying to use my standard copy paper which is 81/2 by 11but the machine keeps kicking it out saying "the size/type of paper you are trying to use is diff… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I am getting an error 300 on my canon mx490 printer. It says
I am getting an error 300 on my canon mx490 printer. It says it is not connecting. I have tried turning it on and off and reconnecting it to the wifi. I have also uninstalled the printer on my Macbook… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Cannon Pixma MX 922 printer. Yesterday I was making
I have a Cannon Pixma MX 922 printer. Yesterday I was making copies by laying the original on the glass plate scanner and then pressing copy. It was working fine until the printer ran out of ink (just… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a canon MX490 series printer, I have Ubuntu operating
I have a canon MX490 series printer, I have Ubuntu operating system. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't save PDFs. I get a "failed to save" message no
I can't save PDFs. I get a "failed to save" message no matter in which folder I try to save the PDF. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Do I need to pay for a driver to install my Canon pixma
Do I need to pay for a driver to install my Canon pixma mx490 printer. my laptop doesn't have a cdrom. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have a Canon scanner (Canon 5600F) that has software that
I have a Canon scanner (Canon 5600F) that has software that will copy, save files to my computer, create PDF files, run OCR, etc. Is there a way that I can make that software work on my Canon PIXMA MX… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have a Pixma MP520 and have lost the scan ability when a
I have a Pixma MP520 and have lost the scan ability when a hard drive went bad a year ago. Have tried to reload drivers from original CD and tried to find drivers on the Canon site. CD will not load a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I don't know my PASSPHRASE? CANON PIXMA MX490, PC, Windows,
I don't know my PASSPHRASE? JA: What's the make/model number of your printer? How old is it? Customer: CANON PIXMA MX490 JA: What kind of computer are you printing from (Mac or PC)? What Operating Sys… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can not find how to enter numbers on the passphrase
I can not find how to enter numbers on the passphrase screen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I scan a document. Cannon mx492 new. Pc, windows 10.
how do I scan a document JA: What is the machine's exact make and model? And can you guesstimate how old it is? Customer: cannon mx492 new JA: What kind of computer are you printing from (Mac or PC)? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can I download a Microsoft printer driver to my Surface
Can I download a Microsoft printer driver to my Surface tablet? Haven't had much luck thus far. … read more
Cris
Cris
62 satisfied customers
I have a Canon MX490 Printer which is not working - I
I have a Canon MX490 Printer which is not working - I recently had my computer upgraded to Windows 8 (I had Windows 10) but when I get up the printer, it will not go to Canon MX490 but other printers … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I just purchased a Canon Pixma 492 printer. During set-up, I
I just purchased a Canon Pixma 492 printer. During set-up, I got a message saying "enter pass phrase" . What is pass phrase… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just bought a mx490. during setup I passed the register
just bought a mx490. during setup I passed the register section and now the printer can not recognize the CD menu. Is there aa way to return to the registration section… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x