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Is there a fee for this chat?? How much more will it be?
Okay. I just bought this Brother MFC 5850DW. I've had it for a month. It was scanning just fine but now all the sudden it won't scan. I have Windows 10. It seems to scan to the OCR but not to a file. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I'm trying to use my LC61, MFC410w all inone to scan multiple
I'm trying to use my LC61, MFC410w all inone to scan multiple pages, music books, at one time from the flat part of the scanner, not the feeder. I'm using Windows 10 and I'm able to merge files into F… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I use Windows 7 home edition and have a Brother MFC-8740W and
I use Windows 7 home edition and have a Brother MFC-8740W and wish to use the paperport scan software with it as my other PC has just gone defunct. Will it work ok… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a brother MFC-7360n Laser All-in-one printer. I have
I have a brother MFC-7360n Laser All-in-one printer. I have had it for about three years and have not had any issues with it. Two days ago, the scanner function began malfunctioning. When scanning fro… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I own an MFC-490CW and just downloaded the drivers onto my
I own an MFC-490CW and just downloaded the drivers onto my new laptop. It works fine, but the original installation CD - which I have misplaced - included the Scansoft Paperport program. How can I obt… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a brother MFC 8890DW that came with the function of
I have a brother MFC 8890DW that came with the function of scanning via paperport. It has been working perfectly for about a year, but a few days ago PaperPort stopped supporting the scanner. I reinst… read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master's Degree
3 satisfied customers
Although my printer (Brother MFC 88990DW) works fine, paperport
Although my printer (Brother MFC 88990DW) works fine, paperport says, "unable to communicate with the scanning device." I've re-installed the software several times, with no effect. Phil Kete… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
MFC-425CN scanner, connected directly with USB, does not function. Trying
MFC-425CN scanner, connected directly with USB, does not function. Trying to scan using the following interfaces results with failure: 1- From the Brother device, selecting Scan to image, I get stuck … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
PaperPort 12 error Out of memory. Not enough memory for the
PaperPort 12 error Out of memory. Not enough memory for the scanning device on Windows 7 64bit. Scanner is Brother MFC-7860DW setup wifi with static IP. Scanner test wizard works, Brother Control Cent… read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
I have a Brother MFC-8860DN and am trying to scan old photos
I have a Brother MFC-8860DN and am trying to scan old photos into my MacBook Pro running Snow Leopard. The first photo scanned but when I try to scan others, I keep getting copies of the first photo. … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I need to scan a 9 page document but I only know how to scan
I need to scan a 9 page document but I only know how to scan one page at a time. How can I scan the entire document. I have a Brother MFC 9120 CN… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a brother printer. i cant get paperport to start up
i have a brother printer. i can't get paperport to start up so i can scan. a window comes up saying it is starting roxio media manager and then it says it cant find a file. then it says search for rox… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
another email question came saying spooler subsystem application
another email question came saying "spooler subsystem application has stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution … read more
Northwest Andrew
Northwest Andrew
31 satisfied customers
mfc 7840w multifunction printer driver wont download the scanning
mfc 7840w multifunction printer driver won't download the scanning pdf sofware to window 7. It worked with windows Vista. How do I get the scanning softwre to work with windows 7 Thank you… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a mfc-9840cdw and just love it. When I upgraded my computer
I have a mfc-9840cdw and just love it. When I upgraded my computer to Windows 7 I could still print OK, but I could no longer scan to text or fax. I have lost the disk with those programs on it and wo… read more
Suzanne
Suzanne
Computer Technician
Associate Degree
109 satisfied customers
I have a mfc 8840d that I cannot find the disc to reinstall
I have a mfc 8840d that I cannot find the disc to reinstall it after having to replace my hard drive on my dell 6400 with xp professional. What do I do about this problem? George Maitland… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
Hi. I have a Brother MFC-6490CW and it is printing fine. It
Hi. I have a Brother MFC-6490CW and it is printing fine. It will not scan. I am getting the following error message when I try to scan: Scanner Failed to Connect to the Device. -If the device is OFF, … read more
James B
James B
Level 3 support
Associate Degree
32 satisfied customers
I have a Brother 8440d multi-function machine. After moving
I have a Brother 8440d multi-function machine. After moving a shortcut icon for Brother scanner to my "Start" menu, I no longer seem to have any connection between my computer and the MFC. Everything … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

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Andy

Andy

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Bernie

Bernie

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Sudipto

Sudipto

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Md. Sadique

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1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

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Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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