Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have printer WF-3620/WF-3640 and need to scan a document…

Customer Question
Hello! I have...

Hello! I have printer WF-3620/WF-3640 and need to scan a document to send in an email. Please tell me how to do this.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

It's probably only about a year old. It's "PrecisionCore."

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I haven't had occasion to scan anything for a couple of years and have forgotten how. The Quick Guide doesn't have instructions.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 21 minutes by:
9/24/2017
Technician: Dustin, Printer Repair Specialist replied 11 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 11 months ago

You have to set up the scanning to email function from the printers control panel, heres how

https://files.support.epson.com/docid/cpd4/cpd41349/source/printers/source/networking/tasks/wfr5690_4640/setting_up_email_server_wfr5690.html

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
14,279 Satisfied Customers
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I purchased a WF-3640 a few weeks ago and have had issues
Hi. I purchased a WF-3640 a few weeks ago and have had issues with it from the beginning. It doesn't print a whole document or will print incomplete pages. It also spends a long time processing the in… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Workforce WF-3640 I changed the ink and it says still low on
Workforce WF-3640 I changed the ink and it says still low on ink. Have turned printer on and off, restarted the computer. Tried to scan and it says printer is not connected. Can't get it to print from… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Error 0xE5 on an WF-3620. Epson WorkForce WF-3620. 1 year
Just happened. I were scanning two sides of a document to a double sided. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am a Mac user and I printed documents earlier with my
I am a Mac user and I printed documents earlier with my Epson WF 3620 earlier today but now the message in the printer box says The Printer is not connected. Printing looking for printer. What is goin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Printer is printing 3/4 lines that are readable and 3/4
printer is printing 3/4 lines that are readable and 3/4 lines that are blured and repeating this pattern … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I own an Epson Model WF-3640 & an IMAC 21.5/3.1QC/8GB/1TB
I own an Epson Model WF-3640 & an IMAC 21.5/3.1QC/8GB/1TB computer. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Where do my scanned documents go for an epson wf-3620? It is
where do my scanned documents go for an epson wf-3620? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,170 satisfied customers
Need to add or pc name for scanning my wf-3620, workforce
I can printer from this pc named owner scanning is sending it to my pc Timm. can I just add different pc name… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I have an Epson Workforce WF-3620 - just replaced the black
I have an Epson Workforce WF-3620 - just replaced the black cartridge 252 XL and printer will not recognize that it was replaced - screen is saying " you need to replace the following ink cartridge" … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
How do I scan a document with my WF-3620 please? Epson
Nothing. I have been unable to scan since I bought this printer, and now I need to email a document. … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Error Message x069 WT-3620 just brought it last night
Error Message x069 WT-3620 just brought it last night operating system windows 10 … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I have epson wf-3620 printer, my software to reinstall
I have epson wf-3620 printer, my software to reinstall doesn't work, what can I do? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I HAVE A wf-3620//WF-3640 PRINTER AND ABLE TO COPY FROM THE
I HAVE A wf-3620//WF-3640 PRINTER AND i AM NOT ABLE TO COPY FROM THE GLASS. iT TELLS ME THE PAPER SOURCE SETTING IS WRONG. TOUCH DETAIL TO CHECK THE ABAILABLE SETTINGS. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Trying to set up with my laptop. cd is in but nothing is
Trying to set up with my laptop. cd is in but nothing is going on … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Wf-3640 w0nt pront, epson workforce wf-3640 couple years
it was turned off for a couple months over winter and when i turned back on wouldnt print … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I'm trying to set it up. I have turned it on and have
I'm trying to set it up. I have turned it on and have selected the language, date, and time and the printer starts to scan and it makes a weird nise and stops and says error. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I have a WF-3640 which is only scanning 1/2 the page, It is
I have a WF-3640 which is only scanning 1/2 the page … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
How do I fix error code 30 on Epson printer? : i have no
i have no idea..i believe its new! I'm not sure what the model is..it says energy star & it says precisioncore if that helps … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x