Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have a Cannon Pixma MG6120. I need to know how to enable it…

Customer Question
Have a Cannon Pixma...

Have a Cannon Pixma MG6120. I need to know how to enable it to print direct to disc

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

It is... a few years old. Just got the cd tray for it, and need to enable the printer to print on the cd.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I think its 8 with the "upgrade"... I'm just old enough to

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just got the tray... and don't know how to make the printer recognize it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm not real "techie" Hopefully the answer is somewhat easy

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/24/2017
Technician: Dustin, Printer Repair Specialist replied 9 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,088
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 9 months ago

The steps to do this are unbelievably long, and difficult. So if you want me to connect to your computer and do these steps for you, let me know.

http://www.instructables.com/id/Modify-Canon-Pixma-Printer-to-Print-on-CDs--DVDs/

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Printers Question
Customer reply replied 9 months ago
I'm sorry... I'm in a wrestling match with my computer tonight..
If I can stay connected, it would be great if you could do that
Customer reply replied 9 months ago
I will have to try from work Monday... This connection is ridiculous bad tonight. Thank you
Technician: Dustin, Printer Repair Specialist replied 9 months ago

I can connect, but if your connection is bad, that doesnt do us any good.

Would you like to try monday, and if so what time?

Ask Your Own Printers Question
Customer reply replied 9 months ago
It will have to be "when I get the chance"
Technician: Dustin, Printer Repair Specialist replied 9 months ago

Allright, just dont randomly reply and hope im online. If you can give me about 4 hours warning or let me know a window of time, then I can make sure I can meet up with you.

Thank you, ***** ***** look forward to your reply.

Dustin S

Ask Your Own Printers Question
Customer reply replied 9 months ago
I'll try to do that.. Thanks.
Technician: Dustin, Printer Repair Specialist replied 9 months ago

Allright, Ill look for your replies.

Dustin S

Ask Your Own Printers Question
Customer reply replied 8 months ago
Dustin,
I'd like to try to get that printer working this afternoon... maybe 4:30 or after (Central time)
Will you be available?
Technician: Dustin, Printer Repair Specialist replied 8 months ago

Ill be available then. Just message me here and we will get going, please give me up to 15 minutes to respond, and start the connection software on my end before I send you the connection steps.

D.S

Ask Your Own Printers Question
Customer reply replied 8 months ago
Sounds good
Technician: Dustin, Printer Repair Specialist replied 8 months ago

Allright, please wait to reply till you are ready to go, as I have to reply to every response in my cue!

Ask Your Own Printers Question
Customer reply replied 8 months ago
Hello Dustin.
I am setup at my office with a decent connection.
Whenever you can jump in... That would be great
Technician: Dustin, Printer Repair Specialist replied 8 months ago

Allright , is your office computer a pc or a mac?

And also, when we finish up if the issue is resolved, there will be an additional fee of 39$ for remote support. Just wanted to make sure this was clear.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Sir.
PC
Technician: Dustin, Printer Repair Specialist replied 8 months ago

To start the connection click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=fb7300ea-086f-447d-adae-a066019ed8ea

Then on the next page that opens, scroll down and click the Green I agree button. That should start a download of the Elsinore screen connect file.

Run that file, or save and run that file. Or if you have chrome double click the Elsinore screen connect file that should now be downloading at the bottom left hand corner of the chrome browser.

If it asks you to run or allow the software to make changes, please do so. That should connect us. Please only run the file once and if you cannot connect, let me know!

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Ask Your Own Printers Question
Customer reply replied 8 months ago
Are you still there...
Customer reply replied 8 months ago
What's happening? Are you still there!
Technician: Dustin, Printer Repair Specialist replied 8 months ago

Apologies for the delay in getting back to you. Unfortunately we went without internet all night and it just got turned on a few minutes ago.

Our connection link expired, below are the connection steps and a new link

To start the connection click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=fb7300ea-086f-447d-adae-a066019ed8ea

Then on the next page that opens, scroll down and click the Green I agree button. That should start a download of the Elsinore screen connect file.

Run that file, or save and run that file. Or if you have chrome double click the Elsinore screen connect file that should now be downloading at the bottom left hand corner of the chrome browser.

If it asks you to run or allow the software to make changes, please do so. That should connect us. Please only run the file once and if you cannot connect, let me know!

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Ask Your Own Printers Question
Customer reply replied 8 months ago
Did it disconnect... It showed the guest comment in a different color.
Do I need to do anything on my end?
Technician: Dustin, Printer Repair Specialist replied 8 months ago

Apologies for the delay, For the Mg6120 there isnt a firmware available that will allow it to print on cds. For that reason, im going to include the refund link below.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,088
14,088 Satisfied Customers
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Wanting to get my computer cleaned to make it faster! HP
Wanting to get my computer cleaned to make it faster! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Iy says printer needs repair. support code B200. MG5420.
iy says printer needs repair. support code B200 JA: What's the brand and model of your printer? Customer: MG5420 JA: How long has this been going on with your printer? Customer: just found out it was … read more
Harry
Harry
1,936 satisfied customers
Pagewide452 dw. Error code 0xc6fd0023
pagewide452 dw JA: What WD model do you have? Customer: error code 0xc6fd0023 JA: Anything else you want the Printer Expert to know before I connect you? Customer: oui… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Just got a new laptop and can't add my envy 4500 to it.W
Just got a new laptop and can't add my envy 4500 to it.W Will you please me do this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
I can't get my printer to print a PDF file. It prints my
I can't get my printer to print a PDF file. It prints my word & excel but not PDF from e-mails. Help. My contract with you runs thru tomorrow and I re-uped yesterday for another year. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
It's a Canon MF731. I have a paper jam in a place that's
It's a Canon MF731. I have a paper jam in a place that's inaccessible... where the sheet feeds into the output tray. I don't see how to get the paper out without taking the thing apart. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
Authentication error. The account is not registered.
Authentication error. The account is not registered. :016-757 … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
I'm trying to connect it to bluetooth. Hp officejet pro
I just got a cricut one explorer and in order to print projects need to connect to Bluetooth, about a week … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
My printer runs out olf ink very quickly. Epson Workforce 30
I sent to the Epson store for the ink I needed. They sent me a package with the 3 colors and no black that I asked for . My printer takes 2 black.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
We just purchased a Xerox Work Center 6605 today. I have a
We just purchased a Xerox Work Center 6605 today. I have a number of papers I have printed on just one side. I am trying to scan each side of the two pages so the print on one side. We have red the bo… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Every time I try to print out an E-mail in Windows 10 I
Every time I try to print out an E-mail in Windows 10 I receive an error message about configuration. I didn't have this problem prior to the last update of Windows 10. How can I get the program to ac… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
419 satisfied customers
I have a new router/dsl modem. I cannot seem to sync my
I have a new router/dsl modem. I cannot seem to sync my laptop with my printer anymore. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
419 satisfied customers
I have a Fuji Xerox C2260 and had setup a scan to PC for a
I have a Fuji Xerox C2260 and had setup a scan to PC for a new laptop. But I find that I am not able to scan my document to the PC successfully … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
419 satisfied customers
My Epson wf-2750 keep up the phone ringing sound when phone
my Epson wf-2750 keep up the phone ringing sound when phone line is plugged in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
I PRINT A CERTIFICATE OF COMPLETION FOR A COURSE i TEACH AND
i PRINT A CERTIFICATE OF COMPLETION FOR A COURSE i TEACH AND IT DOES NOT PRINT WITH EQUAL BORDER. HOW CAN I CENTER THE PRINT AREAON AN MX479? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
The paper feeds out when I hit print, but there is not print
The paper feeds out when I hit print, but there is not print on the paper. I changed the black ink cartridge but it still doe not print … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Every time I print a document I have to reprogram the WiFi
Every time I print a document I have to reprogram the WiFi code. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
My computer will not recognize the printer. I have the cable
My computer will not recognize the printer. I have the cable connected to the printer. It is an HP wide format, I can't find the model number. It takes 920 cartridges. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x