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I bought a new iMAC with 1O.12.6 OX. After I select PAGE…

Customer Question
I bought a new...

I bought a new iMAC with 1O.12.6 OX. After I select PAGE SETUP, then click PRINT, I get an advisory that printer is offline, even when the printer is 'on.' I have an EPSON PHOTO RX580. My other EPSON is a PRO 3880. Do I need to download an upgraded driver for both?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

The STYLUS 3000 serial # is AEYO 034910

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

The iMAC is new, running OX Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

An issue when I first tried to print on my stylus PHOTO RX58O. The other big printer I use maybe once or twice a month. When I clicked 'page set up,' then clicked PRINT I got an advisory that the printer was OFFLINE even though it was on.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just need to know about upgrading the drivers. Does the STYLUS PRO 3880 need a separate driver than the RX 580?

Submitted: 12 months ago.Category: Printers
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Answered in 5 minutes by:
9/23/2017
Technician: Russell H., Printer and Office Tech replied 12 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,149
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Has the printer been Online and working, with this new iMac ? at any time previously?

I presume it was working with the former computer?

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11+ yrs experience, inkjets & lasers, from huge to portable

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