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My HP Officejet 4650 says it's printing but I get blank

Customer Question
My HP Officejet 4650...

My HP Officejet 4650 says it's printing but I get blank sheets

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

It's only a few months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

My son has an Apple computer. The printer does the same thing with his computer It used to be fine. The printer acts fine, like it's printing, but there is no ink on the page

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
9/23/2017
Technician: Russell H., Printer and Office Tech replied 10 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,939
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Can you make a test one-page photocopy on the printer? if so, with what result?

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Customer reply replied 10 months ago
A blank sheet comes out of the printer.
Technician: Russell H., Printer and Office Tech replied 10 months ago

Check the ink levels, I would advise. That's a first thing to try.

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Customer reply replied 10 months ago
No
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
Ok. I did it. Should I plug it in again?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Yes please. -

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Customer reply replied 10 months ago
I get a blank sheet again. The ink levels show ok.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Okay - have you done head cleaning?

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Customer reply replied 10 months ago
No. Would that make it print nothing at all?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Yes of course, the inking system heads could be blocked.

Do you know how to do this?

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Customer reply replied 10 months ago
No. Plz tell me.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

I can tell you or connect do not it for you, It's on top of your $40 current charges the remote is.

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Customer reply replied 10 months ago
No thanks. I’ll read the msnusl
Customer reply replied 10 months ago
Manual
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

How much have you paid for this service?

Go into control panel please and then devices and printers

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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