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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20236
Experience:  5+ years as Tech
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I want to fix the error 0X9A of my Epson WF-3640. Epson

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I want to fix the error 0X9A of my Epson WF-3640
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF-3640 / about 1.5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac air
JA: How long has this been an issue? What happened right before this popped up?
Customer: Mac OS Sierra/ just happened right now/ I made a mistake of printing on a glossy paper before this error popped
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I think that's all that happened

Hi! My name is ***** ***** I will be assisting you. Let's get started!

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 30 days ago.
The error is still there

Please remove all of the ink cartridges and insert them back into the carriage then close the lid

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 30 days ago.
still have the error

Do you see any paper jam within the machine?

Customer: replied 30 days ago.
I already removed the page that was being printed. It was not jammed /crumpled/ or torn.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 30 days ago.
thanks

You're welcome! I wish I had better news for you and I appreciate that you understand I am only the messenger in this bad news situation.

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