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I have a mutoh vj 1204 and all colors will print except the…

Customer Question
I have a mutoh...

I have a mutoh vj 1204 and all colors will print except the yellow. I have done cleanings and various other things but nothings seems to help

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mutoh VJ 1204 and I believe it's about 6 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC and windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For the past month or so

Submitted: 12 months ago.Category: Printers
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Answered in 3 minutes by:
9/23/2017
Technician: Kris R, Computer Hardware Engineer replied 12 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 12 months ago
for the past month
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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