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I can't get my ink cartridge in the dock. It's as if

Customer Question
I can't get my...

I can't get my ink cartridge in the dock. It's as if something has dropped in there

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

My camera if a CX7530 The number on the bottom of the dock is KCNDJ443K5054

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

My cartridge is a number 40

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I removed the cartridge to replace it and couldn't get one back in.

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
9/23/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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