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My scan n cut machine is has been used very little but when…

Customer Question
My scan n cut...

My scan n cut machine is has been used very little but when I try and scan a picture it has add small cutouts that appear on screen and will cut out along with the pattern also the pattern ex rectangle image cuts out with jagged edges instead of smooth.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Brother 350 about 2 yrs old but I have used it very little

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc I think I am computer illerate

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Has happened the last two or times I used before that it was ok.

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/23/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 11 months ago
not now /how can u fix my cut and scan from your site
Customer reply replied 11 months ago
I don't connect it to my computer just plug it in to electric
Technician: Kamil Anwar, Technician replied 11 months ago

Okay

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Customer reply replied 11 months ago
I paid 5 dollar fee are you there?
Technician: Kamil Anwar, Technician replied 11 months ago

Unfortunately, i've run out of ideas, i will opt out and open your question to other experts.

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Technician: Syseng, Engineer replied 11 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Do you still need assistance?

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Technician: Syseng, Engineer replied 10 months ago

Hello,

My apologies for the delay. The most common reason why the edges are jagged is that the blade is getting dull and needs to be replaced. So I would recommend replacing the blade with a new one and that should resolve the issue.

Please let me know if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Technician: Syseng, Engineer replied 10 months ago

Were you able to successfully download the report?

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
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Experience: Microsoft Certified with over 17 years experience in system integration and development

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