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My hp officejet pro 8610 has suddenly started to leave faint…

Customer Question
My hp officejet pro...

My hp officejet pro 8610 has suddenly started to leave faint horizontal lines across pictures when I copy them in color, what might the problem be. I've had my printer a little over a year.

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

It is the office jet pro 8610, its about 1 1/2 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing has happened and I just noticed it this morning when I was copying some pictures. I am strictly copying, I am not printing from my computer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's about all I know

Submitted: 12 months ago.Category: Printers
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Answered in 3 minutes by:
9/23/2017
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 12 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 797
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Technician: Samuel NetEngineer, Computer Hardware Engineer replied 12 months ago

When did this problem start?

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