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My WF-3640 will not print at ink .... it was idle for 4

months ... I replace the...
My WF-3640 will not print at ink .... it was idle for 4 months ... I replace the black cartridge and still no ink .... I did all the maintenance functions
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: WF-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC ---Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am a snowbird and just returned to Florida so since I activated the Printer on Tuesday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
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Answered in 1 minute by:
9/23/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,265
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Did you perform a print head cleaning?

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Customer reply replied 3 months ago
performed all the maintenance functions ..

Yes, I understand but "all" maintenance functions to some users are not actually all of the functions.

Did you perform a nozzle check? How many times did you run the print head cleaning?

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Customer reply replied 3 months ago
I performed all the maintenance ... head cleaning, nozzle check ..etc

How many times did you run the print head cleaning?

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Customer reply replied 3 months ago
3 times .... and I replaced the black cartridge ... did not have any new color cartridges .. but ink levels were good!!

Due to the sitting, it is likely that the print head is now clogged.

Take a look at this video here to do a manual cleaning: https://www.youtube.com/watch?v=IszUNL7znds

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Customer reply replied 3 months ago
Just finished watching!

Great; please try the steps

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Customer reply replied 3 months ago
thanks .. are you charging
me for watching a video ....

I am not sure what you mean --- I have provided you a video to watch so that you can perform the task of manually cleaning the print head.

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Customer reply replied 3 months ago
Thanks ... I will continue with my research on YouTube ...just do not believe that this advice is worth the full charge.

I am not sure what you mean -- I have provided you the next step to fix your issue and included a video to watch in order to perform the task. It is a lot easier to show you a video than to type out the steps.

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Customer reply replied 3 months ago
Thanks for your help ... have a blessed day!!

You're welcome! Enjoy the rest of your weekend.

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,265
Experience: 5+ years as Tech
Verified
Josh and 87 other Printers Specialists are ready to help you
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Customer reply replied 3 months ago
Please cancel did not use this service
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Josh
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,265
21,265 Satisfied Customers
Experience: 5+ years as Tech

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