Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It won't print 2 sides even though the printer is set for 2…

Customer Question
It won't print 2...

It won't print 2 sides even though the printer is set for 2 sided printing

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It's a FujiXerox DocuPrint CP305 d and about 3 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Its a PC and running Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It only started today after I removed a paper jam

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 19 minutes by:
9/23/2017
Technician: Kamil Anwar, Technician replied 10 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It's showing paper jam however I have removed the paper and
It's showing paper jam however I have removed the paper and it's still not helping … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a FujiXerox CM205fw printer and it comes up with
I have a FujiXerox CM205fw printer and it comes up with paper jam at rear. I have open the back and removedthe paper … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The paper jammed and now it won't feed again - just keeps
the paper jammed and now it won't feed again - just keeps jamming … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Brother MFC-9340CDW has 2 problems. 1) It prints shadows of
Brother MFC-9340CDW has 2 problems. 1) It prints shadows of what it it printing along the left side of the printed sheet, and 2) when trying to print duplex, the sheet slides under the paper tray, whi… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
There is a scrap of paper inside my printer. We cannot see
there is a scrap of paper inside my printer. We cannot see the paper but we keep getting the message that there is a paper jam … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My printer works fine, but my computer thinks it has a paper
my printer works fine, but my computer thinks it has a paper jam, and will not respond to a print command, … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
The yellow waring light is flashing I am also not able to
The yellow waring light is flashing I am also not able to print anything even tho the status says printed … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
My Canon Pro 9000 II, never used, but purchased several
My Canon Pro 9000 Mark II, never used, but purchased several years ago, won't feed plain paper. It starts to pull the paper throughand the paper tilts to the right, perhaps about 20 degrees … read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
I had a paper jam and have removed all visible paper pieces
Hi, I had a paper jam and have removed all visible paper pieces yet it says 'Unable to print 76' … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It keeps jamming when I print, Brother MFC-J6920DW its about
pc windows 10. the printer even jams with test page direct from printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
After a firmware upgrade my fujixerox docuprint m265z not
after a firmware upgrade my fujixerox docuprint m265z not loading - hangs in welcome screen … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Grabbed the paper before it was sucked back in for two sided
Grabbed the paper before it was sucked back in for two sided printing. This cause the paper to slip and generated an error --printer won't do anything. Followed paper jam instructions . Can see the pa… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a Fuji Xerox docuprint CM305 df. It keeps coming up
Hi Pearl, I have a Fuji Xerox docuprint CM305 df. It keeps coming up that there is a paper jam and to open the front cover. There is no paper jam and it doesnt seem to be feeding the paper … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I HAVE A CANON MS5220 PIXMA and I cannot get rid of an error
I HAVE A CANON MS5220 PIXMA and I cannot get rid of an error message. Error stated is C0000. I have turned off the printer several times and turned it back on, but I still get the flashing YELLOW ligh… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a fuji xerox printer Docuprint CM 215FW. Recently ity
I have a fuji xerox printer Docuprint CM 215FW. Recently ity has a small grind when a report was sent to the printer. Today I had a paper jam and cleared it though the rear door. When again I started … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My newly installed DocuPrint 225dw will print but not scan.
My newly installed DocuPrint 225dw will print but not scan. Manual says to uninstall then reinstall if nothing else works but how do I do that? iMac user FC… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I need a driver for the fujixerox docuprint C2535A I am using
I need a driver for the fujixerox docuprint C2535A I am using a Windows 7 64 big operating system. Thanks… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Recently I purchased a Canon MG5220 Printer. Now I have a paper
Recently I purchased a Canon MG5220 Printer. Now I have a paper jam in the rear section of the printer. Instruction is to remove the rear cover. The only moveable part on the back is the part that hol… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x