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My printer keeps giving me the message computer not found.

Customer Question
My printer keeps giving...

My printer keeps giving me the message computer not found

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Epson xp 430

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Hp

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't know exactly when the issue started, but I scanned during last semester and I needed to scan a document this semester and that's when I discovered it was not working as before it worked great

Submitted: 10 months ago.Category: Printers
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Answered in 21 minutes by:
9/23/2017
Technician: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,428
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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