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My Epson GT-1500 scanner won't work. I get a message that…

Customer Question
My Epson GT-1500 scanner...

My Epson GT-1500 scanner won't work. I get a message that says my Event Manager is not installed. How/Where do I get Event Manager?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP Elite Book

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 7 Pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I'm thinking...

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I had just removed one computer and put the hp in it's place

Submitted: 10 months ago.Category: Printers
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Answered in 10 minutes by:
9/23/2017
Technician: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

You should uninstall old drivers and reinstall new ones . you can obtain drivers here: https://epson.com/Support/Scanners/WorkForce-Series/Epson-WorkForce-GT-1500/s/SPT_B11B190011

Let me know how it works for you

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Customer reply replied 10 months ago
I got a message that says that the item I'm looking for is not available in this country.
Technician: UranIT, Network Administrator replied 10 months ago

That is Epson USA website link I gave

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Technician: UranIT, Network Administrator replied 10 months ago

Any updates?

I can also install this software for you remotely if you need to

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