Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Why does my printer requires for me to replace my color

Customer Question
Why does my printer...

Why does my printer requires for me to replace my color cartridges in order to print in black and white

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Epson xp620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing ! It just requires for me to change the color cartridges or it won't print

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that will do thank you

Submitted: 12 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/22/2017
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 12 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 795
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Printers Question
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 12 months ago

When did this issue start?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I had been receiving a message that black ink was low. wha.
I had been receiving a message that black ink was low. wha … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Changed one color cartridge and now won't print. Exon XP620.
I get no error massages...When I hit print it does nothing … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How can I print in black and when one of my color cartridges
Hi..how can I print in black and white when one of my color cartridges are expended? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am enraged. I just changed out the black ink, in my Epson
I am enraged. I just changed out the black ink, in my Epson wf-2540. Now it still doesn't print, and now it wants me to replace a color cartridge, even though, all I want to do, is print in black and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Its an Epson xp 620 and the PBK (black) cartridge is out of
its an Epson xp 620 and the PBK (black) cartridge is out of ink - can I get the printer to use the XL black int cartridge (I only want to print a few documents) tks … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I have an Epson xp 620. Why is it that when only one colored
Hi Pearl. I have an Epson xp 620. Why is it that when only one colored cartridge is low my printer won't printer won't print at all, not even black & white? It's very annoying & expensive. I have to h… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
My Epson 3640 will not print in color and only prints in
My Epson 3640 will not print in color and only prints in black. … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
It wont print because it says you need to change your toner
it wont print because it says you need to change your toner cayenne.. I changes it with a new one and still the same thing cant print change toner cayene … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I replaced the 98 ink cartridge black and it keeps saying
I replaced the 98 ink cartridge black and it keeps saying need to replace 99/98. I only want to print black and white and have set it to that. I have tried two 98 cartridges. Do I have to change both … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I replaced all 5 cartridges in my Work Force 30 Epson model
I replaced all 5 cartridges in my Work Force 30 Epson model # ***** printer on 10/12/11, and replaced only the black cartridges since then; on 07/25/14. I print in black only, no color. This past Mond… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Its late. Im under the gun and the cyan ink has run out of
It's late. I'm under the gun and the cyan ink has run out of my Epson Stylus NX300, so the printer's quit. Is there a way I can set it to only use the black ink cartridge and continue to print?… read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
MG5220 Ink: There are 2 black cartridges, 225 and 226. 226
MG5220 Ink: There are 2 black cartridges, 225 and 226. 226 ran out and the 225 cartridge, which is larger, does not appear to be used at all. How can I get the printer to use both cartridges so I do n… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an HP 7515 All in one printer. I am using HP Ink 564.
I have an HP 7515 All in one printer. I am using HP Ink 564. The XL Cartridge is full, and the PHOTO shows a warning light. I cannot print black and white documents currently. I rarely print photos. I… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My epson workforce 610 will not print black for my windows
My epson workforce 610 will not print black for my windows laptop, but it will print the other colors. it will print black (and the other colors) for my wifes' MacBook. I have uninstalled and reinstal… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
The ink cartridges in my mother-in-laws Epson Stylus NX400
The ink cartridges in my mother-in-law's Epson Stylus NX400 have just been replaced with #69 cartridges. The black cartridge does not seem to be working. We've tried the head cleaning program on the m… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an Epson Stylus 4400 serial no. K2NV000473. I NEVER
I have an Epson Stylus 4400 serial no. K2NV000473. I NEVER NEVER print anything but black on white. I bought several black cartridges for my printer, however my printer does not work as it says one of… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a picturemate. Despite changing cartridges (epson branded
I have a picturemate. Despite changing cartridges (epson branded cartridge and using epson paper) I can't get black. The other colors seem fine. I followed all the maintenance procedures straight from… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a canon printer ip2600 and i am trying to print black
I have a canon printer ip2600 and i am trying to print black and white only. not having any success. i keep getting the message to replace the color cartridge, out of ink. I don't need color. i have i… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x