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I have an Epson 7520 that I have not used for a couple of…

Customer Question
Hi. I have...

Hi. I have an Epson 7520 that I have not used for a couple of years. I just replaced all 4 ink cartridges and is is still printing everything in a yellowish-green color.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

The cartridges are 127 XL

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC...Windows 86 bit - same computer I used to print with this printer before.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

When i turned it on, it said that the yellow ink cartridge needed to be replaced and then it shut down. I replaced all 4 cartridges, it gave me the message that it was charging the ink and then printed when I sent the job to it, but the color was greenish-yellow.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of...

Submitted: 12 months ago.Category: Printers
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Answered in 3 minutes by:
9/22/2017
Technician: Kris R, Computer Hardware Engineer replied 12 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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