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It's been a great printer (4630), but as of yesterday when I…

Customer Question
It's been a great...

It's been a great printer (4630), but as of yesterday when I try to print anything the machine claims to be jammed. I've looked through every nook and cranny and there is no jammed paper. Any work arounds?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I'll go get the receipt...

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Workforce 3640, Macbook Pro, OS X El Capitan 10.11.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Bought August 2014, started yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is this Hardware or Software problem?

Submitted: 12 months ago.Category: Printers
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Answered in 6 minutes by:
9/22/2017
Technician: Kris R, Computer Hardware Engineer replied 12 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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