Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Epson xp-410. Mac. 6 months. I have down loaded the latest…

Customer Question
Epson xp-410 Technician's Assistant:...

Epson xp-410

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

6 months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have down loaded the latest drivers and gone thru the entire cleaning and alignment process. The problem is I only get blueish green printing even though I put in a new black cartridge. It is an off epson brand but on the original issue it was an epson cartridge

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/22/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 10 months ago
Maybe 6 months
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 10 months ago
OK done
Customer reply replied 10 months ago
what next
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Connect it back up please and tell me If this has helped?

Ask Your Own Printers Question
Customer reply replied 10 months ago
Are you there
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Connect it back up please and tell me If this has helped?

Ask Your Own Printers Question
Customer reply replied 10 months ago
Did not help…. Still printing off color
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Have you done a hard reset?

Ask Your Own Printers Question
Customer reply replied 10 months ago
I pushed the power button for 30 seconds…unplugged…..then turned back on.
Still printing with very bluish colors.
Cartridges are still good and full
Customer reply replied 10 months ago
Got to go to work. Thanks for trying
Bye
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Would you like to resume this when you come back? I can keep it open

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Ask Your Own Printers Question
Customer reply replied 10 months ago
No improvement
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Can we try some more steps?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kris R Your Own Question
Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
4,548 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris R is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Epson xp 410 - will not print - have cleaned nozzle - put in
epson xp 410 - will not print - have cleaned nozzle - put in new cartridges - haven't used printer for a year - tried to print from computer and page is blank - also. pages just run right thru when pr… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an EPSON XP-410 and it won't print in black -
I have an EPSON XP-410 and it won't print in black - cartridges are new EPSON … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just changed the black ink cartridge and the printer is
I just changed the black ink cartridge and the printer is not printing correctly. Unclear, smudged, very light copy, etc. I have a WF-2760. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I replaced the black printer cartridge twice, checked the
I replaced the black printer cartridge twice, checked the levels(full) and still not printing black text … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson XP410 which I have just replaced the black
I have an Epson XP410 which I have just replaced the black ink cartridge with an Epson 200XL genuine Epson cartridge, I have tried about 10 or more times to clean the print nozzles but cannot get any … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Our Epson WF 3620 is not printing correct (or even
Hi Pearl, our Epson WF 3620 is not printing correct (or even approximate colours). My latest example was a greenbackground that came out blue - allthe printer cartridges are showing as having ink - an… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have new cartridges in it, and it will make copies just
I have new cartridges in it, and it will make copies just fine. But when it comes to printing, the cartridge goes back and forth and then spits out blank pages. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson XP-400 new black ink cartridge, won't print black.
epson XP-400 new black ink cartridge, won't print black. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an epson xp-410 printer and it was working fine until
I have an epson xp-410 printer and it was working fine until i replaced the black ink cartridge. Now it just shoots the paper through but doesnt print anything. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My printer, Epson XP-410, copies. However when I issue a
My printer, Epson XP-410, copies. However when I issue a PRINT command for a document from my computer the window shows "Printing", the paper proceeds through the printer with skips for paragraphs exa… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My xp-410 printer prints blank pages. I have changed every
my xp-410 printer prints blank pages. I have changed every cartridge with new Epson. i have cleaned the heads, aligned them and nothing. I tried to make a copy and it only printed in magenta. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson WF-2630 replaced Epson cartridges with generic brand
Epson WF-2630 replaced Epson cartridges with generic brand cartridges for black and cyan and they didn't work. Purchased Epson brand and now printer recognizes cartridges and that they are full of ink… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Every 5th line of text is being skipped on my epson wf-2650,
every 5th line of text is being skipped on my epson wf-2650 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson xp-410. Previously working well. all new cartridges. printing
Epson xp-410. Previously working well. all new cartridges. printing from macbook air, actually tried from 2 of them. when printing document wirelessly, printer just spits out a blank page or pages.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Sir, I have an Epson PX730WD which is less than 6 months
Sir, I have an Epson PX730WD which is less than 6 months old from new. I have persistent problems regarding no printing of material and have to constantly clean the head etc for it to clear even thoug… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I cannot find the proper calibration for my HP deskjet 3050
I cannot find the proper calibration for my HP deskjet 3050 j3610 to be able to print labels. I somehow knocked off the y and x numbers.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
my printer cant copy in black. I change the black ink cartarage
my printer can't copy in black. I change the black ink cartarage and followed to promts on the view screen. The copier went thru the check proceess and printed a color check sheet. All colors except b… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My printer (3310 All-in-One) will not print in black even
My printer (3310 All-in-One) will not print in black even though I have a fairly new cartridge. I tried to align the printer and it failed. I have tried to clean the printheads and that seemed to work… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x