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It has ink and prints but pictures have wide verticle bars…

Customer Question
It has ink and...

It has ink and prints but pictures have wide verticle bars and print is often wavy or very light.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Pretty old but has been reliable: epson stylus color 880

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Microsoft windows 10 on a HP laptop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been a while. started when I was trying to print from web, but now extends to word processor. At first I thought it was ink problem, but that doesn't appear to be it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know how to clean the printer head if that is the problem (tech impaired old lady)

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
9/22/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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