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I can't get it to be recognized by my computer. Got it end…

I can't get it...

I can't get it to be recognized by my computer

Technician's Assistant: What's the make/model number of your printer? How old is it?

Got it end of last year, MX492

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Macm\, Yosemite

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Sorry, Mac!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just connected now by cable - tried wireless and couldn't get that to work either

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Answered in 5 minutes by:
9/22/2017
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,067
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,067
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Printers Specialists are ready to help you
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,067
7,067 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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