Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Have you attempted to remove the paperjam and encountered an issue?
Or you are unsure how to do this and need assistance with this?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am waiting on you please to do the last instructions I gave you
I see you may have skipped them? I will repeat the, again below
Thanks, ***** ***** the program though you need to leave it open, please open it again, tell me the new password ***** leave it open
you closed the program though you need to leave it open, please open it again, tell me the new password ***** leave it open