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My HP Envy 7640 will not turn on. I can see that it has

Customer Question
My HP Envy 7640...

My HP Envy 7640 will not turn on. I can see that it has power by the green LED light on the back of the machine. I used the machine yesterday to print many 4 x 6 pictures and it worked great. I just can't get it to come "on" today.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

It's a printer, not a tv

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac, Yosemite 10.10.5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today. worked fine yesterday printing pictures

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/22/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,264
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

Please try using a different wall outlet plug (not a surge protector)

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Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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