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My mfc-j345w wireless printer is on the network, but my

Customer Question
My mfc-j345w wireless printer...

My mfc-j345w wireless printer is on the network, but my computer will not print to it. Have the latest driver that I downloaded and installed. It sometimes shows and requests a wps pin, which I can not find. If I try to add it manually with IP address it still will not connect. FYI I do not have access to the router.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

You
My mfc-j345w wireless printer is on the network, but my computer will not print to it. Have the latest driver that I downloaded and installed. It sometimes shows and requests a wps pin, which I can not find. If I try to add it manually with IP address it still will not connect. FYI I do not have access to the router.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just added this to the network.

Submitted: 9 months ago.Category: Printers
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Answered in 4 minutes by:
9/22/2017
Technician: arsufi2002, Technician replied 9 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,755
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Technician: arsufi2002, Technician replied 9 months ago

You told that your printer is connected to the network. How is it connected? Wireless or wired?

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Customer reply replied 9 months ago
wireless
Technician: arsufi2002, Technician replied 9 months ago

I am just curious how you came to know that its connected to the wireless network

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Customer reply replied 9 months ago
because I have the ip address and the printer has printed that it is connected
Customer reply replied 9 months ago
Node type: Brother MC-260w, IEEE 802.11b/g/n
Technician: arsufi2002, Technician replied 9 months ago

I don't think its properly connected, or else it will not ask for the WPS pin.

Anyways, can you tell me the model no of the printer. Is it j345w or j435w?

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Customer reply replied 9 months ago
MFC-J435w
Technician: arsufi2002, Technician replied 9 months ago

Did you connect it to the wifi using the inbuilt panel on the printer or use the software that you got with the printer?

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Customer reply replied 9 months ago
panelit printed out a report:
Network Name (SSID) - RiversideRange
Mac address listed
Communication Mode - Infrastructure
Authentiction Type - WPA/[email protected]
Encryption AES
Network Channel - 6
Technician: arsufi2002, Technician replied 9 months ago

We will try to setup the network once more.

Do you know the password ***** your wifi network?

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Customer reply replied 9 months ago
I have reset it up three times already.
Technician: arsufi2002, Technician replied 9 months ago

In that case lets try it with the printer software.

Do you have a USB cable which we can use to setup the wireless network?

You can remove the cable one the network is setup.

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Customer reply replied 9 months ago
If it lists an IP address, it is connected because the router issues the ip via DHCP - which the network configuration report printed.No usb connection to this printer. It is wireless.
Technician: arsufi2002, Technician replied 9 months ago

Did you try pinging the ip address?

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Customer reply replied 9 months ago
it responded.
Technician: arsufi2002, Technician replied 9 months ago

Did it ask you to select the authentication type?

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Customer reply replied 9 months ago
The printer or computer?
Technician: arsufi2002, Technician replied 9 months ago

The printer, when you were setting up the network

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Customer reply replied 9 months ago
NO. When the windows 10 computer found the printer - the computer system requested a wps pin number that was to be on the printer, which was not on a label anywhere. FYI manual was lost by the range.
Customer reply replied 9 months ago
The connection report states that the authentication type is WPA/WPA2-PSK
Technician: arsufi2002, Technician replied 9 months ago

WPS can be setup only if your wireless router supports it.

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Customer reply replied 9 months ago
As previously stated, I do not have access to the router. Thus I assume you can not give me an answer to correct the problem.
Technician: arsufi2002, Technician replied 9 months ago

Where is the router located?

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Customer reply replied 9 months ago
In a locked room which I do not have access to.
Customer reply replied 9 months ago
I need to leave for work. Will work on this issue at a later time.
Technician: arsufi2002, Technician replied 9 months ago

Okay. Let me know when you can be online so that we can continue

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Customer reply replied 9 months ago
Have no idea right now, have other customers to handle. If and when I can I will look for your name.
Technician: arsufi2002, Technician replied 9 months ago

You can save this chat link for future correspondence.

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