Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Can you tell me please what you have already tried to do to fix this already?
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thanks , if it still does not work following the cleaning we did then it is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
yes, when it faults like this it is the error you get
So you could not do my last instructions? If you mean it would not move to the middle, then remove the power to the printer and you can then move it to the middle by hand
Then you can remove the ink and perform the cleaning
I do not understand what you mean sorry.
yes if it does not mmove you must move it by hand