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Cannot receive fax messages. HP Officejet Pro 8720. PC. Have…

Customer Question
Cannot receive fax messages ...

Cannot receive fax messages

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP Officejet Pro 8720

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Have not been able to receive fax transmissions for several days

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printer works fine otherwise.

Submitted: 12 months ago.Category: Printers
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Answered in 5 minutes by:
9/22/2017
Technician: Nathan, Engineer replied 12 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,149
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?
4) Are you able to SEND faxes?

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Technician: Nathan, Engineer replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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