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Wont print, says another computer is using the printer.

Customer Question
Wont print, says another...

Wont print, says another computer is using the printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Canon mg3500 about 3 or 4 yearsold

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started, i printed a doc yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I dont think so

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/22/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,487
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 11 months ago
wifi
Technician: Jason Jones, Technician replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 11 months ago
no thanks
Technician: Jason Jones, Technician replied 11 months ago

Okay, you are the boss. Have you turned the printer off and on? Please, do so and test it once more? Powercycling the printer will remove any faulted cache with the printer.

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