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My hp touchsmart is not doing it windows update .(started…

Customer Question
My hp touchsmart...

My hp touchsmart is not doing it windows update .(started this wk)

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

About 4 years. It was a windows 8 that was converted to 10 about 8 mos ago

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 1 wk. I ran my usual virus scan. It found 1 virus , but cleared it up.

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/21/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,476
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

What occurs when you attempt to run Windows update?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Category: Printers
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