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My great Brother printer refuses to print on both sides of…

Customer Question
My great Brother printer...

My great Brother printer refuses to print on both sides of paper. What can I do to fix the problem?

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

Let me go check.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Printer is an HL-5340D, Laser, about five or six years old, at least. I use Microsoft software and HP PC with Windows 7.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It started about two weeks ago. I print lots of old historical docs from google.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so. Thanks

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/21/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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