Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Unplug the printer from power. wait 2 minutes and turn it back on. Then do the steps below;
Then press Menu. Choose General Setup choose Ecology, choose Sleep time.
In here, push the star key and start button at the same time and turn it off.
Then restart the printer. Does it work now ?
Please let me know if that didn't work, so I will continue to help you until we fix the problem
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That means your Mac somehow lost the connection to printer. How was it connected? WiFi, Ethernet or Wired ?
If it was on WiFi network, then reconnect it to WiFi network.
Once it is connected to the WiFi, do the following on your Mac.
Go to Apple > System Preferences > Printers and Scanners. Select your printer name there and delete it by pressing the - button. Then click the plus button there and add the printer back.
Does it work now ?
How was it connected? WiFi, Ethernet or Wired ?
In Menu>Network, what options do you see ?
Choose WLAN and press OK. tell me what options you see ?
Choose WLAN and press OK. Now, do you see Setup Wizard ?
Select it. Them choose your network name and follow the onscreen instructions to reconnect to your WiFi network.
No problem. Is everything working fine now ?
Not yet. Did you disable deep sleep as per my original instructions ? It must be disabled
Even when it is in deep sleep, it is supposed to be wake up from sleep and do the print. But sometimes, when it is in deep sleep it may not react to the incoming print request. That is why I suggested to remove the sleep option.
I'm glad it is working now.
It is possible that it is an hardware issue. Is there any way you can connect the printer to your router via Ethernet cable?