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The printout is covered with random bolos of toner about the…

Customer Question
The printout is covered...

The printout is covered with random bolos of toner about the size of raindrops (small) Is there something I can do to make that stop?

Technician's Assistant: What's the make/model number of your printer? How old is it?

E120, many years old--more than 10?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac book pro osx 10 8 5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I use it very rarely and think I stopped using it the last time it happened, maybe years ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/21/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
This has been happening for the past 5 printouts
Customer reply replied 11 months ago
NO, i prefer a written answer.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
Thanks. I'm on vacation right now and will try this when I return.
Best, helen
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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