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Richard, Technician
Category: Printers
Satisfied Customers: 38482
Experience:  Printer and scanner problem resolver for over 15 years
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I misplaced my mx882 disc. is there a way to get this

This answer was rated:

hi there, I misplaced my mx882 disc. is there a way to get this online. I deleted something so its not working. something about an ij tool
JA: What's the make/model number of your printer? How old is it?
Customer: it's a couple years old canon pixma mx882
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: it happened right after i was cleaning up and deleting things from my computer. so i did it myself
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi there and welcome

You can download the installation from my link below

Once downloaded, run the file and it will perform the installation just like installing from the disk

Let me know how you go please

Customer: replied 29 days ago.
ok, do i need to uninstall all the canon programs first?

No you can leave them as it will install over the top of them

Customer: replied 29 days ago.
ok, im going to take a quick look. if it looks the same as what i did yesterday, i could have you do it

ok, let me know how you go please

Customer: replied 29 days ago.
it looks the same to me. do you want to fix it? i can copy and print. I cannot scan. when i go to do this it says something about the IJ Tool
Customer: replied 29 days ago.

If you wish me to do this, please accept the request

Richard and other Printers Specialists are ready to help you
Customer: replied 29 days ago.
let me know what i need to do

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 29 days ago.
Customer: replied 29 days ago.
It looks like system restore did not work. I get the same error when trying to scan.

ok, please run teamviewer and give me the new password ***** connect

Customer: replied 29 days ago.