Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Canon MF720C Series and use a MacBook Air OS Sierra…

I have a Canon...

I have a Canon MF720C Series and use a MacBook Air OS Sierra 10.12.6 operating system. I frequently have to turn either or both my computer and printer off and on to print/connect. Is this a driver issue? The blue light that shows internet connectivity is on. Any advice would be appreciated.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Color Image calls MF729Cdw/MF72bCdw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The printer is about 18 months old and it has happened off and on since the first two weeks I have had it. The pop up box says--"Cannot connect to printer."

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
9/21/2017
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried reinstalling the printer?

Ask Your Own Printers Question
Customer reply replied 10 months ago
No. How do I do that?

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

Ask Your Own Printers Question
Customer reply replied 10 months ago
Payment should work now

Send me a new request as i am still seeing payment failure status.

Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
How? Where?

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/227319884

Ask Your Own Printers Question
Customer reply replied 10 months ago
Have I done everything to enable connectivity to you remotely?

Please follow the link i sent you.

Ask Your Own Printers Question
Customer reply replied 10 months ago
I did and have downloaded GO TO ASSIST REMOTE

Run the program.

Ask Your Own Printers Question
Customer reply replied 10 months ago
I have

Please restart the computer and then click the link below and run/open the downloaded program

https://www.fastsupport.com/227319884

Ask Your Own Printers Question
Customer reply replied 10 months ago
Hello Again,Reinstalling driver did not work after one printing. Having same problem. Must seek additional solution. Any suggestions? Know you want to resolve my problem given I expended dollars for solution.
  • Press and hold number "4" button
  • While holding the button, turn off the printer using the power switch, do not let go of the button
  • Continue hold it for 3 seconds then switch the power back on until it completely boots

This will reset the printer to Factory settings, After restart setup the printer on your WiFi and check if the problem is resolved.

Ask Your Own Printers Question
Customer reply replied 10 months ago
Thank you for your timely response. Will try after morning appts

Okay

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,971
6,971 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I hav e a 1900D canon printer and trying to print from a
I hav e a 1900D canon printer and trying to print from a macBook air. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Just replaced blank ink cartridge on my Epson XP-410. Had a
Just replaced blank ink cartridge on my Epson XP-410. Had a message two days ago that I needed to that. Purchased a new cartridge yesterday. I have installed it in the same way I always do, and keep g… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I had my relatively new TS8060 connected to my MacBook Air
I had my relatively new TS8060 connected to my MacBook Air and iPad but now it says the printer is not connected. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a Canon Pixma MG 5320 which I have had for quite
I have a Canon Pixma MG 5320 which I have had for quite awhile, not sure how long. It has always worked great for me, love it. However, of late, it "forgets" to connect to my MacBook Pro, it has been … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MF720C printer, the color prints are bleeding color. Its
MF720C printer, the color prints are bleeding color … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Epson Workforce 520. My MacBookPro running Sierra
I have a Epson Workforce 520. My MacBookPro running Sierra 10.12.6 (16G29) refuses to find the printer. I set up a new one and it still cannot find it. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Getting message U052 "The type of printhead is incorrect.
Getting message U052 "The type of printhead is incorrect. Install the correct printhead." I use Canon ink tanks. Have removed and replaced ink tanks. Still does not work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How do you get paid for helping? officejet4500 g510 5+ years
how do you get paid for helping? JA: What's the make/model number of your printer? How old is it? Customer: officejet4500 g510 5+ years old JA: What kind of computer are you printing from (Mac or PC)?… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
727 satisfied customers
Was using wireless printing successfully with OS Sierra
Was using wireless printing successfully with OS Sierra version 10.12.6) . Now getting printer not connected message. How do I fix this problem? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
The computer and printer aren't talking to each other via
Hi, the computer and printer aren't talking to each other via WiFi. I just updated the setup and when I ask it to print, I get an error message that the printer is offline. … read more
Kamil Anwar
Kamil Anwar
Technician
Bachelor's Degree
6,971 satisfied customers
Not connected to computer, brand new mx922, mac book pro
not connected to computer JA: What's the make/model number of your printer? How old is it? Customer: brand new mx922 JA: What kind of computer are you printing from (Mac or PC)? What Operating System … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't connect my Canon TS8000Series printer to my MacBook
I can't connect my Canon TS8000Series printer to my MacBook Pro Sierra. I got the printer two days ago. It is brand new. I have been working on and off for two days to get it to connect. No luck. Jean… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
727 satisfied customers
I can not install the printer Canon 6030w in my macOs Sierra
I can not install the printer Canon 6030w in my macOs Sierra 10.12.6, Do not have driver … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I'm setting up a Pixma Pro 10 printer for use with Capture
I'm setting up a Pixma Pro 10 printer for use with Capture One Pro on an iMac (macOS Sierra). I have selected the iMac.icc color profile. The printer appears in the as "Canon PRO-10 series" when I beg… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Canon mg 7120 printer is putting the wrong colors on photos.
canon mg 7120 printer is putting the wrong colors on photos. The printer stood unused for two months, and now the problem. The only new ink cartridges are the yellow and black. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Brother Laser printer HL 1430 about 15 years old
I have a Brother Laser printer HL 1430 about 15 years old and have recently purchased a MacBook Air computer. I wish to connect them by USB but the computer tells me I will of course need to upgrade t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My macbook air doesn't allow me to scan on canon mf4100
my macbook air doesn't allow me to scan on canon mf4100 series printer/scanner … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I RECENTLY INSTALLED THE DRIVER FOR MY LEXMARK PRO 200 S500
I RECENTLY INSTALLED THE DRIVER FOR MY LEXMARK PRO 200 S500 SERIES PRINTER INTO MY APPLE MACBOOK AIR. IT WORKED PERFECTLY FOR ABOUT A MONTH. WITHOUT INTENTIONALLY CHANGING ANY SETTINGS, MY PRINTER DEV… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x