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I printed a page with the dymo printer instead of my regular…

Customer Question
I printed a page...

I printed a page with the dymo printer instead of my regular printer and dymo is trying to print it. How can I cancel the print command to the printer.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Dymo LavelWriter 400 It was a gift 5 or 10 years ago. Cannot remember.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The dymo was running perfectly until I mistakenly hit the print button before realizing it was set on dymo and not my hp lazejet printer.

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/21/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Can you click start, type in control and click on control panel.

Then type in the search there devices and click on devices and printers.

Right click on the Dymo printer and choose whats printing.

There you can delete the print job to stop this.

Then remove the power to the Dymo, wait 1 minutes and connect the power

Let me know the results please

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Customer reply replied 11 months ago
It hums for a minute and the blue light blinks
Technician: Richard, Technician replied 11 months ago

So it has stopped printing it now?

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Customer reply replied 11 months ago
It stopped blinking but would not print a label.
Technician: Richard, Technician replied 11 months ago

Connect it to a different USB port on the computer then try to print to it please

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Customer reply replied 11 months ago
I get message "Printer is in error state"
Technician: Richard, Technician replied 11 months ago

Disconnect it fromthe copmputer and the power an wait 5 minutes.

Then restart the computer, power the Dymo on, connect it and tell me if it then prints please.

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Technician: Richard, Technician replied 11 months ago

how did it go as I did not hear back from you

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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