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The scanner is not working.... is saying communication error

is your computer on. my...
the scanner is not working.... is saying communication error is your computer on. my computer is on, i have checked everything and i dont know what it is i recently got a new pc but the printer is working fine and the fax too
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: is an epson workforce wf-2650 and i would say is about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc a dell
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started after i changed from my old pc to this one about a week ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: that's about it... thank you...
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Answered in 5 minutes by:
9/21/2017
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,200
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

How are you connecting to the Epson? Via a USB cable or wireless?

Please let me know

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Customer reply replied 2 months ago
via usb cable
Customer reply replied 2 months ago
can you help me??

Thank you

Can you connect the printer to a different USB port on the comouter, wait 3 minutes then try to scan

Let me know the results please

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Customer reply replied 2 months ago
Same message communication error

Ok, once switch it, restart the computer and telll me if it then scans please

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Customer reply replied 2 months ago
Is not working

Can you tell me please which version of windows you are using?

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Customer reply replied 2 months ago
Windows 10

Thanks

Please click start, type in Mspaint and click on it when it shows in the list

Then in mspaint click on File, and choose the scan option

Does it scan in here?

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Customer reply replied 2 months ago
Omg yes....how can i save it as pdf?

Perfect, now click Files, Save as and there under file type choose PDF

Let me know how you go

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Customer reply replied 2 months ago
It says only png jpeg bmp gif....which o e should i pick

ok, then choose Print instead and choose the printer Microsoft to PDF

This will make a PDF

Let me know how you go please

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Customer reply replied 2 months ago
It worked....thank you...so so much....
I appreciate all your help....

you are welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,200
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,200
40,200 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

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