Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
How are you connecting to the Epson? Via a USB cable or wireless?
Please let me know
Can you connect the printer to a different USB port on the comouter, wait 3 minutes then try to scan
Let me know the results please
Ok, once switch it, restart the computer and telll me if it then scans please
Can you tell me please which version of windows you are using?
Please click start, type in Mspaint and click on it when it shows in the list
Then in mspaint click on File, and choose the scan option
Does it scan in here?
Perfect, now click Files, Save as and there under file type choose PDF
Let me know how you go
ok, then choose Print instead and choose the printer Microsoft to PDF
This will make a PDF
Let me know how you go please
you are welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
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