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It says it is not connect oto system also I have not

Customer Question
It says it is...

It says it is not connect oto system also I have not changedthe ink not sure of the problem. ER-2550 printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

ET-2550 epson1544D2 Wireless Lan winter 2016

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lenovonideapadn4410 windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just recently it happened within the last couple of weeks. the printer keep showing the ink & it said check ink regular. the colours all shoed with the black showing shorter at the top. this is what screen shot show. looked up the manual online not sure of how to verify ink on the actual printer. all colors are at about 1/4 inch from the top only bottom was blacked out. could seen some ink in the tank when opened.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printer does not print anything spits out black pages had previously pinted a page on number of copies 640 - 200 blank

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
Whet is with the $39.00 tech fee for trial. I did not think I had signed up for it. I was think I was talking to Epson help desk. forget this and do not charge me for this trial & destroy my credit card information.
Answered in 12 hours by:
9/21/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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