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Need getting it installed I have a MFC-L2707DW, IT IS BRAND…

Customer Question
Need getting it installed...

Need getting it installed I have a MFC-L2707DW

Technician's Assistant: What's the make/model number of your printer? How old is it?

IT IS BRAND NEW IT IS A BROTHERS MFC-L-2707DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I AM USUING A HPLAPTOP WITH WINDOWS 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I INSTALLED IT ON SATURDAY AND THOUGHT IT WAS WORKING OK BUT TODAY NOTHING WILL PRINT

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/20/2017
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,193
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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