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My lexmark 5400 printer control panel comes on and lights up…

My lexmark 5400 printer...

My lexmark 5400 printer control panel comes on and lights up but is frozen and won't change.

Technician's Assistant: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?

OLD 15 years. It's X5470 and has worked WONDERFUL for years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

For 5 years, we have a Lenovo laptop and they have worked great together.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. It's worked great and now won't respond. My honey did try and look at it. He pulled the control panel out so he could see/read it better and now it's stuck out and won't go back in

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Answered in 5 minutes by:
9/20/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,963
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty control panel or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2007 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the control panel assembly replaced, and a logic board would run you $200-250 (though realistically, the parts aren't available anyway). For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,963
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
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Customer reply replied 7 months ago
I am waiting to follow your instructions...the 5 minutes. Okay, it's toast... :(

Thank you for trying, and sorry to hear that didn't work. Though you may have had good luck with this one, these lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,963
28,963 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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