Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

My lexmark 5400 printer control panel comes on and lights up

but is frozen and won't...
my lexmark 5400 printer control panel comes on and lights up but is frozen and won't change.
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: OLD 15 years. It's X5470 and has worked WONDERFUL for years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: For 5 years, we have a Lenovo laptop and they have worked great together.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. It's worked great and now won't respond. My honey did try and look at it. He pulled the control panel out so he could see/read it better and now it's stuck out and won't go back in
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/20/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,378
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty control panel or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2007 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the control panel assembly replaced, and a logic board would run you $200-250 (though realistically, the parts aren't available anyway). For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,378
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I am waiting to follow your instructions...the 5 minutes. Okay, it's toast... :(

Thank you for trying, and sorry to hear that didn't work. Though you may have had good luck with this one, these lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,378
27,378 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a Pixma MG 3600 series printer. Paper jammed in the
I have a Pixma MG 3600 series printer. Paper jammed in the printer and I got all the paper out of the printer but it still says there is a jam. I have tried and opened everything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My HP Officejet Pro gave me the message that I needed ink. I
My HP Officejet Pro gave me the message that I needed ink. I replaced the cartridges with the appropriate replacements, but it still says I need ink. I suspect that since the printer went unused for a… read more
Harry
Harry
507 satisfied customers
On the front edge of the top of my Canon Pixma MG8120, there
On the front edge of the top of my Canon Pixma MG8120, there are alternating flashing lights of blue and orange (possibly yellow). What does it mean? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
We have an Epson WF3340 and Error Code 0x97 comes up when I
We have an Epson WF3340 and Error Code 0x97 comes up when I try to print. I tried turning it off and on but Error Code came back up. Help. … read more
Nathan
Nathan
Engineer
27,378 satisfied customers
My Canon printer MG7160 is giving Support Code 6000, after I
My Canon printer MG7160 is giving Support Code 6000, after I mistakenly tried to remove a sheet before it fed in to start printing on its reverse. The sheet pulled out of my hand and did feed in, but … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I just changed ink cartridges and the printer is now stuck
I just changed ink cartridges and the printer is now stuck on printing alignment page … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
How to clean a samsung ml-2855 printer. Mac Laptop. 3
how to clean a samsung ml-2855 printer JA: What kind of computer or device are you printing from? Customer: Mac Laptop JA: How long has this been going on with your ML-2855? Customer: 3 months JA: Whe… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
How do i open printer to change ink? Hp uses 935
have not used in 3 months. I just need to know how to open to load ink cartridges … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
I can't reinstall my printer office pro 8500 on my computer.
I can't reinstall my printer office pro 8500 on my computer … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
141 satisfied customers
I need laser printer firmware that doesn't depend on the
I need laser printer firmware that doesn't depend on the chip to determine whether there's toner in the cartridge. … read more
Harry
Harry
507 satisfied customers
I just purchased your HP4650 printer. I'm having trouble
I just purchased your HP4650 printer. I'm having trouble having getting the scanner workweith my Mac DeskTop computer. I'm running version 10.11. 6 software … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Canon MX722 in escape mode. Canon MX722. Since Jan 6, 2018.
Canon MX722 in escape mode JA: What kind of computer or device are you printing from? Customer: Canon MX722 JA: How long has this been going on with your MX722? Customer: Since Jan 6, 2018 JA: When di… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
I purchased a pixma TS9120 printer. Set it up and downloaded
I purchased a pixma TS9120 printer. Set it up and downloaded instruction to connect to my Mac. Started on screen setup. I was almost finished when a lot of, what looks like Chinese writing popped up..… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
How do I hook it up top the internet? HP OffoiceJet4650.
How do I hook it up top the internet? JA: What's the brand and model of your printer? Customer: HP OffoiceJet4650 JA: How long has this been going on with your OFFOICEJET4650? Customer: about a month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Changed router. Norton core. Mfc9560cdw. Just need to be
changed router JA: Who makes your router? Customer: Norton core JA: What have you tried so far? Customer: mfc9560cdw JA: Anything else you want the Network Expert to know before I connect you? Custome… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
My brother printer MFC -J985DW jams everytime I print. What
My brother printer MFC -J985DW jams everytime I print. What should I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I keep getting an error message printing on Cannon IP 7200.
I keep getting an error message printing on Cannon IP 7200 … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
My printer fails to print and gives the message "paper
my printer fails to print and gives the message "paper mismatch" although i have checked all settings … read more
Harry
Harry
507 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x