Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My lexmark 5400 printer control panel comes on and lights up…

My lexmark 5400 printer...

My lexmark 5400 printer control panel comes on and lights up but is frozen and won't change.

Technician's Assistant: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?

OLD 15 years. It's X5470 and has worked WONDERFUL for years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

For 5 years, we have a Lenovo laptop and they have worked great together.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. It's worked great and now won't respond. My honey did try and look at it. He pulled the control panel out so he could see/read it better and now it's stuck out and won't go back in

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/20/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,463
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty control panel or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2007 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the control panel assembly replaced, and a logic board would run you $200-250 (though realistically, the parts aren't available anyway). For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,463
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
I am waiting to follow your instructions...the 5 minutes. Okay, it's toast... :(

Thank you for trying, and sorry to hear that didn't work. Though you may have had good luck with this one, these lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,463
31,463 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Control panel frozen. Have completed a hard restart still
control panel frozen. Have completed a hard restart still frozen, Believe it has something to do with alert on 1st icon left side of panel … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My Lexmark X5470 printer has stopped feeding paper. The
Hi Pearl, my Lexmark X5470 printer has stopped feeding paper. The rollers are turning but the paper does not feed into the printer … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,463 satisfied customers
I have a Lexmark X6650 wireless printer. The wireless light
I have a Lexmark X6650 wireless printer. The wireless light doesn't come on and my laptop has Windows 10. How can I print out airline reservations from my laptop? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
HP7640 printer: There is supposed to be some kind of control
HP7640 printer: There is supposed to be some kind of control panel? To the left of the screen? Not on my printer. I have to go to the print que to stop a print job in progress. This takes too long--- … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
MY HP CM1312nfi MFP led screen will not turn on when I turn
MY HP CM1312nfi MFP led screen will not turn on when I turn on the printer. It was working a few minutes ago and now it is blank and the orange exclamation point error light is solidly lit next to it.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Lexmark OfficeEdge Pro4000. Geek Squad set up my
I have a Lexmark OfficeEdge Pro4000. Geek Squad set up my Lenovo Flex 15 laptop to work wirelessly, and it worked a couple of days. But now that I really need it to print my tax returns, I'm getting a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
A document in my lexmark 5400 is stuck in the que. I have windows
A document in my lexmark 5400 is stuck in the que. I have windows 8. Despite following directions I have, it still will not delete: control panel/devices & printers/lexmark 5400/pause/remove documents… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have an epsonstylus printer t40w.It will not work the light
I have an epsonstylus printer t40w.It will not work the light with the rubbish bin and ink signs are on.a piece of paper got stuck in it and i pulled it all outand now it wont work. Thanks… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Brother HL-2140 printer. I was printing some data
I have a Brother HL-2140 printer. I was printing some data and mistakenly entered many, many more pages than I want to print. I didn't know how to stop the print order, so I simply turned off the powe… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My CD disc door is jammed, and although I was able to put the
My CD disc door is jammed, and although I was able to put the installation disc in, there is no response. Is there any other way, that I can get my new Lexmark printer installed on my computer?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Lexmark x5470 all in one printer that I have owned
I have a Lexmark x5470 "all in one printer" that I have owned for a couple of years. Suddenly I am getting a message that the "right cartridge is missing" I have put in a new lexmark cartridge and not… read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor\u0027s Degree
103 satisfied customers
I am experiencing a paper path jam and cant determine what
I POSTED THIS INQUIRY AT 6:00pm? ANY LUCK? PLEASE?: It's 10:00pm and I am still waiting for help for a paper path jam. I can't determine what is blocking the paper from completing the printing command… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Lexmark 5400 All In one Printer/scanner/Copier/Fax.
I have a Lexmark 5400 All In one Printer/scanner/Copier/Fax. The strobe on the scanner is stuck on the left side of the scanner. It appears that it is stuck because I hear this "clicking" sound that m… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Re Lexmark 5400 series MP printer. How do I set this to ENGLISH/
Re: Lexmark 5400 series MP printer. How do I set this to ENGLISH/ AND OR TO country code USA. on page 28 re: check country code there is a foreign language that I am not familiar.I have had this machi… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Problems with HPofficejet6500E709n not signing on from MACBO
Problems with HPofficejet6500E709n not signing on from MACBOOK through ATT router. Is Ashik available? Printing from E-mail does work. No scanning capability. Now 30 mins later, tried all buttons agai… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
The error light (! symbol) is on and my Lexmark #260dn wont
The error light (! symbol) is on and my Lexmark #260dn won't print. I turned the computer on and off as well as the printer and the error light continues to show. We checked the printer for jamming an… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a HP laser jet 4 plus printer that when turned on the
I have a HP laser jet 4 plus printer that when turned on the 3 lights come on as usual but only stay on for @ 10-15 seconds then go out and it will not print. What could be wrong? Helen Keyes… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
my printer just stopped printing, in control panel it says
my printer just stopped printing, in control panel it says error. I have attempted troubleshooting, checked port its the default printer. I have usb connection to laptop, I installed driver from lexma… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x