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The problem is with a new Brother 4 in 1 printer that was…

Customer Question
The problem is with...

The problem is with a new Brother 4 in 1 printer that was just delivered from Costc.

Technician's Assistant: What kind of computer do you have?

Mac

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It's a printer issue; not a computer issue

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
9/20/2017
Technician: Tech Ben, Information Systems Manager replied 10 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know what issue you are facing with the Printer?

Thanks,

Kumar

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Customer reply replied 10 months ago
I was setting up the new printer and accidentally failed to remove all of the packing material from the drum. When I closed the drawer, the material jammed the slider and I can't remove the drum to remove that packing material. I need some other way to release the drum drawer so that I can fully remove the packing material.
Customer reply replied 10 months ago
Thanks. Please tell me what to do.
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Okay. Let me see..

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Technician: Tech Ben, Information Systems Manager replied 10 months ago

What is the Model Number of the printer?

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Customer reply replied 10 months ago
Brother MFC-L8610CDW
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Okay.. Please give me a moment.

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Technician: Tech Ben, Information Systems Manager replied 10 months ago

Thanks for your patience. I attached a Pictorial Representation of how to remove the Drum. Can you please have a look and let me know if you need more details.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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