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I can not get it to printer. it says it is searching

Customer Question
I can not get...

I can not get it to printer. it says it is searching printer. the printer is WF4630

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF4630

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just recent

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have resume printer queue. it still will print an envelope

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/20/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,494
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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