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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 16611
Experience:  10+ years work experience.
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We are trying to scan and email 3 8/10 photos on our HP ENVY

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We are trying to scan and email 3 8/10 photos on our HP ENVY 7640e ALL-IN-ONE- SERIES printer. Need a little help please.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: 7640 e-ALL-IN-ONE Series. Sn: TH6664x024. Nov. 2016
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since we tried to scan and email 3 8/10 photos this morning.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask how you are attempting to make the scans? Are you doing it from the scanner by pressing the scan button or are you attempting to do it from the computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

Customer: replied 27 days ago.
Dell 8700 Desktop running windows 10. I prefer not to pay $ 39.00

Are you doing it from the scanner by pressing the scan button or are you attempting to do it from the computer?

Customer: replied 27 days ago.
I used the scan button on the printer

Thank you for the update.

What happens when you press the scan button on the printer?

Also, how is the printer/scanner connected to your system? (usb, network, wifi)

Jason Jones and other Printers Specialists are ready to help you

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

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After clicking the link above, enter the following two digit number: 86 and click the circle button to start the remote application.
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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

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