Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It will not print black, HP 4502 & it's 3 years old, PC,

Customer Question
It will not print...

It will not print black

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP 4502 & it's 3 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I changed the black cartridge 2 days ago & that's when I started having problems.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have been using refilled color & black printer cartridges ever since I've had this printer & everything has printed out just fine.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/20/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,448
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

As an initial step, do you have another black cartridge that you can try?

Ask Your Own Printers Question
Customer reply replied 11 months ago
I have already tried another cartridge. The ink level display on the printer shows the black cartridge is full
Customer reply replied 11 months ago
What was the $33 for? I don't want to pay another $39 to get an answer. It's almost the cost of a new printer
Technician: Nathan, Engineer replied 11 months ago

Thank you for confirming,

the first charge was for the chat here.

I am not asking you to pay more.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

Please give me a few moments to send a detailed response.

Ask Your Own Printers Question
Customer reply replied 11 months ago
OK
Technician: Nathan, Engineer replied 11 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

A defective printhead (damaged black nozzles) are the most likely cause, considering the cartridges you have been using. Though you may have had good luck with them, those refills are prohibited by hp for good reason, as they actually cause gradual damage to the printer. These printers don't last long to begin with, but when using the generics they typically last only about a year.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2013 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 11 months ago
I ran the "clean printhead" function 5 times. It seems to print the colors just fine, but no black square. The colors of the squares across the page are yellow, green, blue, yellow, no color, then a blue square again.
Technician: Nathan, Engineer replied 11 months ago

That is the black missing,

You could try replacing with a hp ink cartridge, and then doing a manual cleaning from there if you'd like. It does have a low chance of success though. I can guide you through if you wish, but personally I'd move on to a new printer at this point.

Ask Your Own Printers Question
Customer reply replied 11 months ago
Can you send the manual procedure & if no success, a new printer it will be. Thanks very much!
Technician: Nathan, Engineer replied 11 months ago

Sure thing, it doesn't hurt to try other than some time and inky fingers (recommend wearing gloves)

To try manually cleaning the print heads:

Open up the printer, and look for the "carriage" that goes back and forth (on metal rails) over the paper while printing. This is the printhead.

You'll remove the ink cartridges from the printer, then clean on the bottom of them (focus on the ink port/hole) as well as inside the printer where they mate up using qtips and rubbing alcohol.

If you can, remove the carriage/print head (there will be a small lever at the side/rear of it that lifts up to release) and clean the bottom this way as well.

When cleaning the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump" the liquid down into the port and force it through, which will help to dissolve any clogs. If possible, you'll get better results by using a syringe and appropriately sized rubber tubing (that will fit into the ink inlet port) to force the alcohol to flush through the head)

After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it all back together. You can now try to print, or run the automated print head cleaning function in the setup menu. You may have to run a few pages through before everything starts flowing properly again.

If none of this helps, then you've got a faulty print head(s) which would need to be replaced.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,448
31,448 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Black cartridge levelindicator shows empty wih questionmark.
Black cartridge levelindicator shows empty wih questionmark … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Can not print in color, WF-3640 aprox 3 months, PC Windows
can not print in color JA: What's the make/model number of your printer? How old is it? Customer: WF-3640 aprox 3 months JA: What kind of computer are you printing from (Mac or PC)? What Operating Sys… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Hp solution center on my computer shows pull black ink, but
hp solution center on my computer shows pull black ink, but I cannot get it to print in black, we have done all steps to check problem, have wasted half of all my color ink and cannot print anything i… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a photosmart 7510 and the black ink won't print the
I have a photosmart 7510 and the black ink won't print the machine says there is a bad print thing. I installed a new one and that's the one that's bad. Just got it from HP … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
My HP Officejet 6700 Premium will not print in black ink
My HP Officejet 6700 Premium will not print in black ink only. I've put in a new cartridge of black ink and the other color cartidges are new and haven't been used, but the printer says it will not pr… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,448 satisfied customers
I have a Photosmart 7520 printer. I need a refill for the
I have a Photosmart 7520 printer. I need a refill for the small black cartridge that is inserted by the small color cartridges. I bought one at the store and it is about 1/2 inch wide which is too lar… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,448 satisfied customers
All of a sudden, it's telling me the ink cartridges are not
All of a sudden, it's telling me the ink cartridges are not compatable. They have been working just fine. I've already cleaned the contacts with alcohol and turned the printer off and on. They are HP … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My hp color laserjet 2840 won't print black when trying to
My hp color laserjet 2840 won't print black when trying to print a color page. It prints black fine if i send a page in grey scale and no color. If I use the printer's color copy option the same resul… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Office jetpro 8000 will not print in color using 940xl cartridges
office jetpro 8000 will not print in color using 940xl cartridges dated 2017/2/16. Prints black just fine… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP f4280 -- sn CN8A84POGH052D -- won't print blue or red
My HP f4280 -- sn CN8A84POGH052D -- won't print blue or red (only yellow) - even though I have changed the color cartridges twice -- please help; I am not very tech savy… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP 2355 printer -- keep getting message "Print cartridge
My HP 2355 printer -- keep getting message "Print cartridge on right not supported" - removed cartridge and cleaned inside and message comes on repeatedly when I want to print, What to do? Thanks… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
How can I improve pale print color when I use 3rd party toner
How can I improve pale print color when I use 3rd party toner kit (not changing drum , fill in powder) and and solve frequent paper jamming problem in laser printer Brother 2140 which consistently get… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have an HP ohotosmart C6180 all in one printer, scanner fax
I have an HP ohotosmart C6180 all in one printer, scanner fax machine. It was low on one of the color cartridges, so I was printing in black and white. It finally stopped printing at all, so I replace… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My ten year old HP 4600 laserJet printer is suddenly printing
My ten year old HP 4600 laserJet printer is suddenly printing very badly in color. Too much cyan and not enough yellow. Black is streaking. The printer was fixed in 2007 with new ETB. I have used thir… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
hello, I have an HP Deskjet 940 C. It will only print color,
hello, I have an HP Deskjet 940 C. It will only print color, even when set on black and white and when printing a B&W doc. It comes out purple-blue. The black ink cartridge is new. It seems the black … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a HP officejet j4540 All-in-one and cannot print in
I have a HP officejet j4540 All-in-one and cannot print in color. How do i solve this promble?… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I keep getting the message incompatible print cartridge(s) .
I keep getting the message "incompatible print cartridge(s)". I have had both cartridges refilled, cleaned and tested. They are OK. I've tried rebooting and I still get the same message. What's next?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
eratic printing from HP F380 - been cleaned & alingned. printing
eratic printing from HP F380 - been cleaned & alingned. printing very little-sometimes printing grey/green.test page prints lilac/grey/green. New color cartridge installed,refilled black… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x