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Every time I try to print the response on my phone or the…

Customer Question
Every time I try...

Every time I try to print the response on my phone or the computer is "Printer is in use"

Technician's Assistant: How old is the phone?

Iphone6 however it also happens on our mac's

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A month. I went through the computer and looked at all the diagnostics

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 1 year ago.Category: Printers
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Answered in 4 minutes by:
9/20/2017
Technician: Tech Ben, Information Systems Manager replied 1 year ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll try to assist you today.

Can you please confirm the which model of printer you are using?

Thanks,

Kumar

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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