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Have hp office jet 4620. Just moved so have new wifi address…

Customer Question
Have hp office jet...

Have hp office jet 4620. Just moved so have new wifi address and my printer will not recognize it. I'm technically challenged so help me to get printer working

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

4 yr model hp office net 4620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IPad

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just moved and turned on printer today.

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/20/2017
Technician: Ashik, Technician replied 11 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Do you have access to a computer there ?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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