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Is there a way for all the sender and destination telephone…

Customer Question
Is there a way...

Is there a way for all the sender and destination telephone numbers to show up in the report journal of my ricoh aficio 171? Right now only about half of them show up.

Technician's Assistant: How old is the phone?

I don't know how old the phones are for the incoming faxes.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC....

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This has been a problem since I bought the machine in 2009

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so....

Submitted: 12 months ago.Category: Printers
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Answered in 9 minutes by:
9/20/2017
Technician: Kris R, Computer Hardware Engineer replied 12 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 12 months ago
since I purchased the machine in 2009
Customer reply replied 12 months ago
Am I waiting for a response. I prefer no remote assistance at this time.
Customer reply replied 12 months ago
Hello?
Customer reply replied 12 months ago
I am using windows 10
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

Can you tell me the software please?

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Customer reply replied 12 months ago
I have a Ricoh Aficio MP 171 printer/scanner/fax. I am operating on windows 10. I am able to print reports that show incoming and outgoing faxes. However....the reports only print about half of the telephone numbers that are either sending or receiving my faxes. I would like to see all the phone numbers....is there a setting that can help me with this?
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

Is it sending or receiving that's missing or a mix of both?

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Customer reply replied 12 months ago
Sorry...I just checked and it's only the incoming faxes that don't always have a telephone number in the sender portion of the report.
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

That'll be because the caller ID is blocked and the printer doesn't see the ID!

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Customer reply replied 12 months ago
how do I unblock it?
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

If they're not choosing to show there ID you wont be able to see the number

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Customer reply replied 12 months ago
okay....that answers that...thank you...
Technician: Kris R, Computer Hardware Engineer replied 12 months ago

Anytime!

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Category: Printers
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