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ADF stopped working. S Shows paper jam when none exists.

Customer Question
ADF stopped working....

ADF stopped working. S Shows paper jam when none exists. Doesn't make paper budge at all

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF-3620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

5 months old. Purchased at Best Buy

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Microsoft surface windows 10. Worked like a charm until about 2 weeks ago, then nothing. Can scan individual sheets but none via feeder

Submitted: 12 months ago.Category: Printers
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Answered in 21 minutes by:
9/20/2017
Technician: Suhasini Velu,
 replied 12 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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