Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Is not sending or receiving faxes, HP 8710, about a year…

Customer Question
Is not sending or...

Is not sending or receiving faxes

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP 8710, about a year old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started this week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything...

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/20/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
It's NOT WORKING because someone at HP set it up for Instant
It's NOT WORKING because someone at HP set it up for Instant INK. I do not want Instant Ink but do not know how to cancel the 'set up' on my machine. Can you help me, pls? … read more
Kris R
Kris R
Computer Hardware Engineer
4,547 satisfied customers
I have a brand new officejet 8720. I want to send a fax. How
I have a brand new officejet 8720. I want to send a fax. How do I do it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
When I finish scanning, I get a grinding noise on the
When I finish scanning, I get a grinding noise on the printer. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I dont know how to fax help, hp office jet pro 8710 its less
mac but i printed it already i should be able to just load it into the tray … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
257 satisfied customers
I have an HP Office Jet 8710. It say I have a paper jam but
I have an HP Office Jet 8710. It say I have a paper jam but I cannot find a jam. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
We bought a fax/copy mach, its telling me i have a paper
hi, we bought a fax/copy mach, its telling me i have a paper jam, however, we dont, i need my mach asap, can i get a new one sent, to us? … read more
Robert French
Robert French
Network Administrator
Bachelor\u0027s Degree
52 satisfied customers
HP nOfficeJet Pro 8710 printer The password for the internet
HP nOfficeJet Pro 8710 printer The password ***** the internet has chsanged . How do I reset the printer? Thanks … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Trying to set up my HP odficejet 8710 printer but no luck,
trying to set up my HP odficejet 8710 printer but no luck … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I purchase the printer yesterday... I was advised that I
I purchase the printer yesterday... I was advised that I would be able to fax w/o having a home phone... I have the HP Office Jet Pro 8710... can you confirm that I am about to fax w/o connecting to a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I have an HP Officejet 6600 and it will not receive a fax. I
I have an HP Officejet 6600 and it will not receive a fax. I have done all the troubleshooting the manuals say and no results. I can send faxes just fine, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I have purchased a HP 8710 printer and I can print from it
I have purchased a HP 8710 printer and I can print from it ok. Not sure how to use the scan function. Can you help? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
My HP OfficeJet Pro8710 lost its Copy document capability.
My HP OfficeJet Pro8710 lost its Copy document capability. At the Control Panel all it has now are Copy ID Card, Scan to USB and Scan to Fax Now. … read more
Kris R
Kris R
Computer Hardware Engineer
4,547 satisfied customers
I have a HP 8710 Officejet Pro. Some fax numbers tell me I
Some fax numbers tell me I need an area access code. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My hp office jet pro 8710 came with a disc to hook up with
my hp office jet pro 8710 came with a disc to hook up with my mac os sierra. it has no disc opening. i contacted hp and a techie took control of the computer and installed it for me. yesterday, the ph… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Because of power outages, I cannot re-start my printer/fax
Because of long power outages, I cannot re-start my printer/fax machine. It is work force 630. Works on duet system with landline. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Wow! I have never had a response that quick. I have a HP
Wow! I have never had a response that quick. I have a HP Officejet 6500 and the display is worn out. The letters are missing the middle. I am happy with this printer, but I cannot see what I am doing … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
We are able to send faxes but not receive. the machine just
we are able to send faxes but not receive. the machine just rings on senders side and we receive nohing … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Can I reprint a received or faxed document which we got a
Can I reprint a received or faxed document which we got a few days ago. we have model mfc-8710. If not is there a model that does it … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x