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My wireless Canon Pixma 920 is not responding, even though…

Customer Question
My wireless Canon Pixma...

My wireless Canon Pixma 920 is not responding, even though documents are sent.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

Don't know - several years. It seems to me it did once. There is a blue light on the front of the top lid that I don't remember seeing before.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today. Know that I printed yesterday. Have no idea when this happened -- over night

Submitted: 10 months ago.Category: Printers
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Answered in 8 minutes by:
9/20/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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