Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Our brother mfc665 will not print black...all other colors…

Customer Question
Hello pearl...our brother mfc665...

Hello pearl...our brother mfc665 will not print black...all other colors good on test ...have tried other cartridges...

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

It is probably 6 years old .....its model is mfc 665cw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Progressively getting worse.... i did find some paper jammed and completely black ..perhaps a jet is blocked with paper ?

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
9/20/2017
Technician: Michelle, Printer Expert replied 11 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,076
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

have you changed the black ink with another one already?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Brother MFC-J5730W. It's only a couple of months old, it's
Brother MFC-J5730W. It's only a couple of months old, it's on it's second set of ink cartridges. Will not print Yellow, have replaced cartridge and ran cleaning program more than 10 times... … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I am receiving error code 51 unable to clean on my brother
i am receiving error code 51 unable to clean on my brother MFC-440CN multifunction printer. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
My printer (Brother MFC-495CW) was out of Magenta Ink so I
My printer (Brother MFC-495CW) was out of Magenta Ink so I changed it. Now only prints a very light green color and once in a while black ink. I changed the black in as well now. Has always worked rea… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a MFC Brother 9340CDW and I just replaced the fuser
I have a MFC Brother 9340CDW and I just replaced the fuser and then the new fuser jammed. Wondering if this is going to be a continual problem. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I'm trying to print in color, Ive chnaged the color ink to
hi pearl. i'm trying to print in color, Ive chnaged the color ink to make sure they are all full, my seeting on the computer is to print in coclor but my Brother is only printing in black and white. w… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
We have an MFC-8910DW. Our printed pages appear as if there
Hi! We have an MFC-8910DW. Our printed pages appear as if there is a fine layer of ink mist over the whole sheet, making it a grey piece of paper. We have changed the drum and tried cleaning the coron… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
It keeps jamming when I print, Brother MFC-J6920DW its about
pc windows 10. the printer even jams with test page direct from printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have brother printer MFC-665CW that will not print. It was
I have brother printer MFC-665CW that will not print. It was giving a low ink message and each time I replaced the old ink cartridge, it displayed another low one until all were replaced. The message … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a Brother MFC-J825DW Printer. a Few days ago it got a
I have a Brother MFC-J825DW Printer. a Few days ago it got a piece of paper badly jammed. I opened it every way I could, and took the paper out in bits and pieces. After I did that, I printed a twenty… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
MY BROTHER MFC-9325CW WILL NOT LET ME MANUALLY FEED
MY BROTHER MFC-9325CW WILL NOT LET ME MANUALLY FEED ENVELOPES TO PRINT!!! IT KEEPS GIVING ME A "jAM - REMOVE JAM" AND THERE'S ABSOLUTELY NOTHING INSIDE THATS JAMMED UP !!!! IT'S ALWAYS BEEN REALLY FUS… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an Epson Stylus Photo 1400 thats about 6 years old.
I have an Epson Stylus Photo 1400 that's about 6 years old. Not a lot of heavy usage but fairly new cartridges. The color is excellent. When I print on photo quality paper there is a black dotted line… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My BrotherMFC-665CW printer has come up with the error message "unable
My BrotherMFC-665CW printer has come up with the error message "unable to print 4F" Can you help please?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Hi I have a Brother MFC-490CW was all working fine the ink
Hi I have a Brother MFC-490CW was all working fine the ink ran out both two of the color and the black. When I replaced the cartridges and did a test print the printer ran and paper came out but there… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. C
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. Copies print no problem. It's just when I send a doc to print.… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
Brother MFC-9420CN Prints Black fine Prints color with slight
Brother MFC-9420CN Prints Black fine Prints color with slight vertical offset (vertical misalignment) of individual colors. Only recent change was new, heavier paper - however, reversion to old paper … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have a brother MFC-665CW and a MFC-235C. The printers in both
Have a brother MFC-665CW and a MFC-235C. The printers in both units have stopped printing in yellow. Have run a few cleaning and test print cycles but to no avail. Even tried new cartridges. Can you h… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Brother MFC 420CN Printer that the black ink stop
I have a Brother MFC 420CN Printer that the black ink stop printing until I remove ink cartriage and reinstall Any suggestions J… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I recently bought a Brother printer - MFC-255CW. The first
I recently bought a Brother printer - MFC-255CW. The first time I changed the black cartridge, the result was yellow print instead of black. I have replaced the ink cartridge twice now and still get s… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x